Frequently Asked Questions

Bookings: 

Thanks for choosing Rent A Event Kids!All bookings are completed through our booking site. ​   Service Areas We are based in Toronto Catering to the Greater Toronto Area And Beyond

SERVICE AT PARKS AVAILABLE (additional fees may be required)

Deposits and PaymentsFor rental orders, we require a minimum of $50 (NON- REFUNDABLE)  is required to make a reservation.  

For orders over $500, we require the balance to be 50% paid at least one week prior to the event.

All deposits & payments are nonrefundable.  24 hours of the scheduled event. 

Drop Off/ Pick Ups

Drop Off window is 7:00am - 12:00pm.  We cannot give you a specific time your rental will be dropped off due to the high volume of deliveries we suggest that you schedule your party after this hour or pay an extra fee* to have it delivered at a requested time. It is advised that you be present for the delivery, or give clear instruction on where to position the bouncer, access to electricity and access to the event location.

Pick Up is 8pm - 12am. Due to how busy a weekend can be we may need to pick up at these times in order to deliver to the next customer on the next day.

Residential parties, parks, event spaces, and banquet halls outside of our regular  drop window will be subject to a fee*

Overnight requests for pick up the next morning will be subject to a fee*

CancellationsWe do have a 24-hour cancellation policy. Cancellations made for weather-related reasons will result in the issuance of a "Rain Check" equal to payments received valid for a period of up to one year from the cancellation date.  The "Rain Check" must be requested (1) day BEFORE we set up otherwise the sale is final.​Customer Of Rent A Event Kids May Be Required To Sign A Equipment Rental Agreement & Liability Waiver. In addition, the responsible adult will also be asked to review safety instructions and document they have done so.

Rent A Event Kids is not responsible for any damage caused by the reasonable requirements for proper set-up and removal of rides and equipment.  Renters are recommended to identify and communicate potential complications associated with the delivery, set-up and securing of rides and equipment including underground utilities and irrigation systems. 

Inclement WeatherFor the safety of equipment and personnel, Rent A Event Kids will not set up equipment due to weather or site conditions that jeopardize the safe operation of the rides and/or equipment.

After the setup of any equipment, no refunds/rainchecks will be issued solely due to environmental and/or weather conditions.​(DISCLAIMER) Although we endeavour to get every rental to your event before time because of traffic in Toronto  (accidents, roadwork, inclement weather, mechanical breakdowns, etc) we CANNOT guarantee delivery times. We schedule our deliveries hours prior to the requested delivery time to ensure that we are on time. The farthest out will be scheduled at the earliest drop off time.

Equipment Operating Instructions

                                                                     Please Read  Rent A Event | Rent A Event Kids primary objective is to provide selection and value, without sacrificing safety, cleanliness and FUN.

Please review the information provided below for the safe operation of all rental equipment and to ensure you provide a safe, yet enjoyable, environment for all your guests. Included below are links to written instructions to aid you in the proper operation of the equipment. Inflatable Unit Operation and Safety. ​​ALL inflatable units require proper adult supervision while in use.

Always separate children by age groups, if possible. This may be accomplished by forming separate lines and setting time periods for different groups.​​An attendant should stand at the entrance of the unit and watch the children. He or She should assist smaller children, in and out of the unit. Never exceed the capacity of the unit.

The maximum number of participants (unit capacity), based on groups of children separated by age are:​​Size of  Our Units 15X15 :

Under the age of 5    12 - 15 Jumpers

Ages 5- 8 years old    10-12 Jumpers

Ages 9 to 13 yrs old      5-8 Jumpers

Ages 13 yrs and up 3-5 jumpers ​No one should enter an air-inflated unit wearing shoes, jewelry, watches, glasses, or possessing any sharp objects, including anything in the their pockets or attached to clothing.

Absolutely NO Food, drink, gum or silly string inside the bounce house.​Silly String WILL Permanently Damage the Bounce House and you will be responsible for damages as outlined in your rental agreement​Do not allow climbing on Unit or netting of equipment by persons inside or outside of the Bounce House.​Do not jump on inflatable step area of Unit.​Unless you’re renting a slide specifically for wet use, water is prohibited inside all units.​No one should engage in horseplay, rough or aggressive behavior, flips, stunts, wrestling or any other behavior that could lead to physical injury.​No one should touch or move the blower assembly, untie the air hoses or disconnect the electricity after the air inflated bounce unit is up and in use.​If wind gusts exceed 25 miles per hour or it starts to rain, immediately STOP the children from bouncing and have them exit the Unit. Turn the blower motor off after the children exit and wait for the weather to subside. Turn the blower back on and dry it off with towels if it is wet.​Blowers run continuously when unit is in use. Be certain that all release vents are kept tied in the closed position during operation. If air pressure seems low, determine if the air supply chute (from blower to unit) is straight, without bends, and securely tied around the neck of the blower.​If the blower stops, remove children from the unit, determine if the cord is plugged in, then, if necessary, check the electrical panel box for a tripped circuit breaker or blown fuse.​Inflatable Unit must be anchored to the ground at all times with rope tied to stakes or sandbags and should never be untied.

Thank You For Choosing Rent A Event Kids!